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Create Shipping Labels

How it works

This article is assuming you have already integrated your www.goshippo.com account with DispensaryTree. If you have not integrated with goshippo, please read this article on how to register and integrate goshippo.

When you are ready to print your shipping label, you need to decide whether you are printing from within your dispensary or you want to login to goshippo and do it from the goshippo online website. We will begin with generating and printing a shipping label from DispensaryTree. Scroll down below for instructions on printing the label with Goshippo website.

  1. Open the order for which you want to ship
  2. On the Details Tab, find the section labeled ” Shipping Label Options”
  3. Click on “Create Shipping Label”
  4. You will be presented with a screen which displays the Senders and Recipients address. The Senders address will be taken from your account settings Admin > Settings > Account > Address.
  5. At this point the system will be verifying that both address exist. You can make changes to the address here, but please note the changed address will recorded as a new address, and the existing address will not be modified, unless you only change the Zip/Postal Code.
  6. If there are any errors in the address, they will be shown to you and you should fix them before proceeding to the next step.  Shipping rates will not generate properly if the address is incorrect. When everything looks proper, click on “Save and Continue.”  
  7. The shipping details in the page above will automatically be populated for you based on the order details. You can still update the selection by choosing a shipping company, a shipping service, and a box size. Enter the weight of the shipment. The only box sizes which will be accepted are ones you enter into the system. If the box you are using is not available, click on “Add New Box” and fill out the form. You can add new boxes also by going to Admin > Settings > Shipping > Box Sizes > Add New Box
  8. If you want any extra options such as Signature or Insurance, select the corresponding fields and press the “Save” Button. The price will change based on what you choose. All the rates are coming from the shipping company directly.
  9. When all the information is entered, click on “Proceed and Create Label.” The shipping label will be generated in a new tab. If the shipping label does not generate in a new tab, it is most likely because your browser settings has restricted this function. You can go into your browser settings to allow new tabs to be opened.

Tracking Information

The tracking information for the order will be added to your Order details. It will also be put into the order history for the practitioner and if applicable, will be shown to the patient in their account. After you create the shipping label, an email will be sent to the recipient, if the address has an email associated with it. The email will include shipping information such as the tracking information for the recipient. You can update the email content by going to your email settings. Admin > Settings > Notifications

Create Manifest

Some shipping companies require that you create a manifest to ship your orders. A manifest is a detailed outline of the shipments you have created for the day. Not all shipping companies require a manifest. If you have not been generating manifests, then you will not need to. If you are just starting to ship, please contact your shipping company to find out if you need a manfiest.

To create a manifest, click on the “Orders” option in the left navigation menu and select “Create Manifest”

You will be presented with this screen.

  1. Choose a Submission Date
  2. Choose a Shipping Carrier
  3. Then click “Create Manifest”
  4. Your manifest will appear in manifest History
  5. You can view and print your manifest

Please note, you need to select the correct submission date to create a manifest or to view a previously created manifest.

Shipment List

In the Orders section at the top right, there is a button called “Shipments” If you click on this button, it will show you all your shipments and the status of the shipment. This is an easy way to see the status of a shipment so you can ensure shipments are being delivered to your customers/patients/practitioners.

Printing a Shipping Label from Goshippo

If you would rather print a shipping label from goshippo directly, you need to login to your goshippo account. Under the “orders” tab, you will see an option to create a label for every order you receive which are not marked as pickup.

Select the correct order, enter the required details to complete the form and you can create a label within goshippo. We are currently not sending over the weight of the package and you may have to select the correct shipping carrier and service. We take as much information from the order and prepopulate it into the order, such as Ordered Items, Shipping Address of Recipient so you do not have to copy this information. You can still edit the details of the shipment in goshippo.

After you generate a label for the order, it will be moved to your shipment tab in goshippo. The tracking information will be sent back to your dispensary and the tracking information will be available to the admin, practitioner and patient if applicable.

Please note: If a user changes their address in Dispensary Tree after the order has been placed, it will not update in goshippo.

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